A survey about client surveys

June 29th, 2011 by Altman Weil

LexisNexis has released Global Client Feedback Initiatives, a survey of 415 senior personnel at law firms around the world.  The survey found:

  • 48% of all respondents formally solicit client feedback
  • 64% of Canadian law firms have feedback programs - the highest percentage reported
  • 64% report the cost of client feedback efforts is less than 5% of their total marketing budget
  • 83% “agree” or “strongly agree” that clients value their efforts
  • 48% use written or electronic surveys; 47% interview clients face to face

Read it at AmLaw Daily

Download a copy of the survey 

This entry was posted on Wednesday, June 29th, 2011 at 9:05 am and is filed under Inside-Outside relationship, Law firm marketing, Surveys. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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