Archive for the ‘Client service’ Category

Innovative alternative offers value to clients

July 20th, 2012 by Altman Weil

A UK law firm, Dundas & Wilson, has developed a new “Legal Services Unit” staffed by paralegals to offer clients lower prices on routine work while still retaining their business. 

“The initiative, which Dundas is dubbing a “firm within a firm”, will see a nine-strong team of paralegals split across Dundas’s Scottish offices take on searches, filings, registrations, basic due diligence and document review and collation work.” according to Legal Week.

The firm’s Managing Partner explains:

“Clients are keen for their law firms to come up with innovative ways to resource their work and deliver new models that can improve efficiency.  The LSU allows us to provide clients with more flexible resource for volume tasks, but at the same time, retain the assurance of having work done by a leading law firm.”

Read it at Legal Week

Investing in client relationships

April 4th, 2011 by Altman Weil

Corporate Counsel magazine profiles an innovative approach to client service and relationship building at Reed Smith.

“Sometimes general counsel wish they could just bounce a problem or a novel issue off a more experienced lawyer, but they’re not sure whom to call or how much such advice might cost.

Well, one law firm has come up with an instant networking group for GCs. And the advice is free.

The firm, Reed Smith, has collected four of its veteran lawyers, who also have been long-time general counsel, into a group. With some 150 years of legal experience among them, they consult with the general counsel of companies that use the law firm.”

These consultations may or may not immediately lead to projects for the firm - but clearly this is an investment worth making.

Read it at Corporate Counsel 

Best firms for client service

December 6th, 2010 by Altman Weil

“Jones Day, Sidley Austin LLP and Morgan Lewis & Bockius LLP are the only three firms that have ranked among the top 30 client service standouts for 10 years in a row, according to the BTI Client Service A-Team 2011 report.”

Of course it’s interesting to see which firms score highest among clients, but it’s much more important to understand what they have done to get there.

Read it at Law360